FAQs

FREQUENTLY ASKED ≠ FREQUENTLY TOLERATED

This is not a service portal.
It’s a codebook for those serious enough to ask real questions — and read real answers.

We don’t believe in scripted apologies, templated tone, or feigned enthusiasm.
What you’ll find here: direct responses, sharp boundaries, and brutal clarity.

If you’re looking for cute replies and “friendly vibes,”
we are not your brand.

Q: Where is ARCHFIEND® based?

A: Our primary studios operate out of Berlin, Los Angeles, and Seoul.
Our infrastructure is decentralized, intentional, and deliberately unspectacular.

Q: When will my order ship?

A: ARCHFIEND® operates on a print-on-demand model.
Each garment is crafted only after your order is placed.
Standard production time: 7–12 business days before dispatch.

We do not warehouse excess.
You are not buying convenience. You are acquiring intentional form.

Q: Do you restock sold-out items?

A: Never.
Each capsule is finite and embedded with time-specific codes.
Once it's gone, it's archived permanently.

We do not reproduce the past. We build forward.

Q: Can I cancel or change my order?

A: If you contact us within 12 hours of ordering, we may be able to intercept production.
After that, the system locks — by design.
This ensures we maintain production precision, not chaos.

Q: Do you offer returns or exchanges?

A: Yes — under strict conditions.
Visit our Returns & Exchanges page for full parameters.
Fit issues and damaged goods are respected. Indecision is not.

Q: How do I choose my size?

A: Consult our Size Guide.
ARCHFIEND® sizing is unisex, precision-calibrated, and minimal in variation.
We do not believe in vanity sizing or arbitrary XS-XXL range culture.

Q: Can I request a custom modification?

A: No. ARCHFIEND® garments are architected as complete concepts.
Altering them would dissolve their structural integrity.
What we offer is final. That’s the point.

Q: Do you offer discounts or promo codes?

A: No.
We do not devalue labor or design through artificial urgency.
No sales. No clearance. No codes.

Q: Do you ship internationally?

A: Yes.
We operate globally, but frictionlessly.
Shipping options and timelines are outlined here.

Note: Customs duties are the buyer’s responsibility — not ours.
We design garments, not borders.

Q: Is your packaging sustainable?

A: Yes — and unbranded by intent.
Minimal, recycled, fully recyclable, and devoid of unnecessary gloss.
Packaging is a vessel, not a billboard.

Q: Can I visit an ARCHFIEND® location?

A: No. We are not retail.
Our studios are operational zones, not photo ops.
We exist digitally, intentionally, and without storefront spectacle.

Q: I emailed you and haven’t heard back. Now what?

A: We respond in 2–5 business days.
If your message lacked clarity, context, or purpose — we likely filtered it.
Write with intent. Or don’t write at all.