Contact Us
THIS IS NOT CUSTOMER SERVICE.
It’s controlled correspondence.
ARCHFIEND® does not do open DMs, reactionary replies, or corporate templating.
We are reachable — but not available.
Contact is intentional. Dialogue is curated.
Every message is reviewed by a human. Every response is authored, not automated.
You’re not reaching out to a system.
You’re speaking into the architecture.
GENERAL INQUIRIES
For aligned communication only.
We respond to the precise, the considered, and the coded.
Expect 2–5 business days for reply.
Expect zero tolerance for fluff, spam, or opportunism.
If your message reads like a template, we won’t read it at all.
FOR ORDER-RELATED ISSUES
If your message concerns sizing, fulfillment, or product detail,
please visit our FAQs or Shipping & Delivery sections first.
If resolution requires human context:
📧 orders@archfiend.systems
Include order ID + relevant context.
We do not outsource customer dialogue.
Every support request is handled in-house, by individuals who understand the product and the philosophy behind it.
FOR COLLABORATIONS, PRESS, OR B2B
We maintain strict entry points for partnership.
Do not send brand decks, influencer kits, or unsolicited “synergy” emails.
We do not partner. We conspire.
IF YOU’RE LOOKING FOR A CONTACT FORM
There isn’t one.
We believe in direct input — not fields and dropdowns.
Your words matter. Type them like you mean it.